99club Privacy Policy — Our Commitment to Protecting Your Data

1. Introduction

99clubWelcome to 99club. This Privacy Policy explains how 99club collects, uses, stores, and protects your personal information. It applies to all services available on our website and mobile app.

We believe your privacy is a fundamental right. That is why at 99club, we collect only the information necessary to provide our services and store it with the highest level of security. This Privacy Policy is our Terms and Conditionsis associated with and both apply together.

2. Information We Collect

99club collects data only to deliver its services smoothly, meet legal obligations, and ensure your safety. Details are outlined below:

Collected directly from you:

• Identity Document Details: Full name, date of birth, and national ID number (for KYC verification).
• Contact Information: Email address, mobile number.
• Account information: Username, password (encrypted), and security questions.
• Financial information: Mobile banking account number, bank account details (for withdrawals), and transaction history.
• Address Details: Division, district, and current address.

Collected automatically:

• Device Information: Device type, operating system, and browser version.
• Network Information: IP address, internet service provider, approximate location.
• Usage Information: Login time, game history, page visit logs, session duration.
• Cookies & tracking data: Data related to saved preferences and session management.

3. How We Use Your Information

99club uses the information it collects for the following purposes:

• Account management: To create, verify, and secure your account.
• Service Delivery: To support gaming, deposits, withdrawals, and promotional benefits.
• KYC verification: To verify identity and age in accordance with international standards.
• Fraud Prevention: To identify and prevent suspicious activity.
• Customer Service: To resolve your issues and provide support.
• Legal obligations: To meet regulatory compliance requirements.
• Responsible Gaming: To monitor and prevent the risks of excessive gaming.
• Service Improvement: To analyze usage patterns and deliver a better experience.

4. Data Sharing Policy

At 99club, your personal data is not shared with third parties indiscriminately. It may only be shared in the specific circumstances outlined below:

Trusted Service Partners:

Data is shared with payment processors, identity verification providers, and technology service partners only to the extent necessary for their specific roles. All partners operate under strict confidentiality agreements.

For legal requirements:

Data may be disclosed in compliance with legal obligations arising from court orders, lawful requests by law enforcement agencies, or investigations by regulatory bodies.

For anti-money laundering compliance:

Under AML (Anti-Money Laundering) regulations, we are legally required to report suspicious financial transactions to the relevant authorities.

5. Cookie Policy

99club uses cookies on its website and app to improve your experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential cookies: To maintain login sessions and keep core site functions running. Without these, the site will not work.
• Functional cookies: To remember your language preference, theme settings, and other customizations.
• Analytics Cookies: To understand which pages get the most traffic and where issues arise — helping us improve our service.
• Security Cookies: To prevent fraud and CSRF attacks.

You can disable non-essential cookies at any time through your browser settings. However, some features may become limited.

6. Security Measures

99club follows industry-leading technology and practices to protect your data. Our security measures include:

• 256-Bit SSL/TLS Encryption: All data transfers occur over encrypted channels and cannot be intercepted in transit.
• Password Hashing: Your password is never stored in plain text — bcrypt hashing is used.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Automated Suspicious Activity Detection: Alerts are sent immediately in the event of unusual login activity or transactions.
• Regular Security Testing: Periodic penetration testing conducted by third-party security experts.
• Data Backup: Data is backed up across multiple secure servers.

7. Your Rights

You have full control over your personal data at 99club. You can exercise the following rights at any time:

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You can correct any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances, unless retention is required by law.
• Right to Object to Processing: You can object to the use of your data for specific purposes.
• Data Portability: You can request to receive your data in a portable, standard format.
• Marketing Opt-Out: You can opt out of promotional communications at any time.

To exercise these rights, please contact our support team. Requests are typically processed within 30 business days.

8. Data Retention Period

99club retains your data only for as long as necessary — no longer. Below are the retention periods for different types of information:

• Account information: While the account is active and up to 5 years after closure (as required by law).
• Financial transaction records: A minimum of 5 years, as required by regulatory standards.
• KYC documents: Up to 5 years after account closure.
• Gaming Log: Up to 2 years.
• Cookies Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

9. Minor Protection

99club strictly does not provide services to anyone under 18. We take the following steps:

• Date of birth is verified at the time of registration.
• Age is verified through the KYC process.
• Additional verification may be requested if suspicious activity is detected.
• Any account found to belong to a minor is immediately suspended and all associated transactions are cancelled.

If you believe a minor is using this platform, please contact us immediately.

10. Contact & Complaints

For any questions, concerns, or requests regarding this Privacy Policy, please contact our data protection team:

We take every request seriously. Your privacy is not just a legal obligation for us — it is an ethical commitment.